FAQs
1. What payment methods do you accept? We accept major credit and debit cards including Visa, Mastercard and American Express, as well as other secure payment methods including PayPal, Apple Pay and Google Pay to ensure a smooth and safe checkout process.
2. Do your products come fully assembled? Some of our products require assembly, while others arrive fully assembled. Services vary from £60 assembly for selected products, whilst White Glove Service including delivery, assembly, and packaging removal is available within London for others. All relevant options for corresponding products are displayed at checkout. To open our full Delivery and Returns Policy in a new window please click here.
3. How can I track my order? Once your order has been shipped, you will receive an email with a tracking number and instructions on how to monitor the delivery status of your purchase. If you do not receive this email within 5 hours, please contact us at info@whitebearfurnishings.com or call us on +44 (0) 333 880 6927.
4. What is your return policy? We offer a hassle-free return policy for most items within 14 days of receiving your order. To initiate a return, please contact our customer service team for assistance and further instructions. To open our full Delivery and Returns Policy in a new window please click here.
5. Do you offer international shipping? No, we do not currently provide international shipping to countries outside of the United Kingdom and Ireland. Shipping costs and delivery times may vary depending on your location. To open our full Delivery and Returns Policy in a new window please click here.
6. How do I contact customer support? You can reach us via email at info@whitebearfurnishings.com, by phone at +44 (0) 333 880 6927, through our contact form, or through our chat service by clicking on the blue icon at the bottom left of your screen. You can find all our contact details here.
7. Can I change or cancel my order? If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request but changes are not guaranteed. To open our full Delivery, Returns & Refunds Policy in a new window please click here.
8. Do you offer warranties on your products? Yes, many of our products come with manufacturer warranties. For specific warranty information, please refer to the product details or contact our customer service team. You can find all our contact details here
9. What should I do if my order arrives damaged? If your order arrives damaged, please contact us immediately with at least 2 clear photos of the damage. We will work with you to resolve the issue as quickly as possible, including arranging a replacement or refund. To open our full Delivery, Returns & Refunds Policy in a new window please click here.
10. How can I stay updated on promotions and new products? For access to exclusive offers, latest promotions, product launches, stylish home decor advice, informative guides, and much more, you can subscribe to the newsletter by filling in your details at the bottom of this page.
11. Do you offer assembly services? For certain items, we may offer assembly services. Please check the product details or contact our customer service team for more information on availability and pricing.